Customer Happiness Report, July 2017

Each time we complete a WordPress support task, our customers have the opportunity to rate us and leave a comment. A Happiness Score is calculated from the ratings and we take it very seriously (thanks to the good people at HelpScout for this metric). View all of our past Happiness Reports here.

Average First Response Time: 4 hr 30 min

Response Time: 4 hr 32 min

Resolution Time: 14h 13m

Handle Time: 7 min 27 sec