For years, Seth used freelance developers to help meet the rapidly growing needs of his company but often found such partnerships end up costing his agency profits, time, and peace of mind.
The Whole Story
Seth started Big Fish Local to give small and mid-sized companies the digital tools to compete in their markets. Seth believes that quality work and trust are key to maintaining long-term relationships with his clients. By delivering on these core beliefs, his company grew steadily and was able to offer more products and increase the sales team from one specialist to three. But, Seth could also see that his company did not have a reliable process in place to scale growth; to continue meeting the growing demand and expertly maintaining existing customers’ sites.
“The development side is where we needed help. We really didn’t need to hire a full-time person and it’s difficult to find someone that you can hire at an affordable rate for just a part-time arrangement. We had a few other options but they weren’t reliable. We needed someone we could count on to be able to handle an extra project here and there and help out on small tasks in the meantime.”
He didn’t completely give up on freelance devs though. He tried other arrangements, but ran into difficulty getting the dev on his company’s work schedule.
He also knew that he and his current team could just take on the work themselves. This option, however, would shift focus away from growth and scaling. And, it risked burdening his already busy team. Something had to give. But what to do?
“Hiring is a long process and if you make a mistake, it can be costly. I’ve learned that firsthand.”
Finally, Seth considered GoWP.
Seth partnered with GoWP to manage the developer hiring process for him and gained the peace of mind knowing his team is confident and that quality work is delivered reliably every time.
The Whole Story
In March 2020, Seth put some of his clients on GoWP maintenance and content edit plans. He is very happy with the 24/7 availability of GoWP’s Happiness Engineers. Because these services are white-labeled and meet the Big Fish Local standards, Seth’s clients maintain a smooth and efficient experience never realizing they are actually being served by his partners at GoWP.
Having GoWP handle the maintenance and content edits allowed his team to grow and soon after they were looking to hire a developer. After a few disappointing experiences with part-time freelancers, Seth decided to hire a GoWP Dedicated Developer. It was the perfect fit for his company’s process! GoWP handled the testing and onboarding phase of integrating the developer and they’ve been a happy team ever since.
Sales have increased. The Big Fish Local team is confident and happy with the partnership across the board.
“We no longer have questions about updates getting done. Who’s responsible for this? Are pipelines getting clogged? WIth GoWP, we have processes in place that have allowed us to scale and be confident in the quality of work.”
The Big Fish Local team can focus on growth and scaling!
“Any design or development agency can benefit from having solid processes that ensure their clients receive the best service and quality results in a timely manner. GoWP allows you to do that in an affordable way. Is it the absolute cheapest option out there? No. There are other options out there, but the combination of reliability, quality, and affordability is a winning combination. That’s why we partner with GoWP to grow our agency.”