If we estimate a task to take more than 30 minutes, we’ll let you know so you can decide how to take care of it. We also offer one-off tasks that can be purchased to resolve more complicated issues. Once we troubleshoot the problem, we’ll let you know what your best options are.
If you choose our white label email support and you’re using Google as your provider, all sent emails will appear in the Sent folder of that mailbox. Also, if you’d like, we can set up your mailbox so that all outgoing replies are cc/bcc to a specific address.
Unfortunately this is not a reliable way to send support requests. We want to be sure that all requests are received and that our happiness engineers understand what’s being requested. The best way to do this is to send us an email directly and not work through a 3rd party system.