Do you really offer unlimited support? How is this possible?
YES! If you’re subscribed to our Full-Support plan, you can submit an unlimited number of WordPress tasks. Individual tasks are limited to approximately half an hour each but there’s no limit on the number of tasks you can send us.
What types of tasks are included?
What if a task takes more than 30 minutes?
If we estimate a task to take more than 30 minutes, we’ll give you the option to purchase a Medium (1 hr) or Large (2 hr) one-off task or refer you to one of our Agency partners.
I need help now. How do I get started?
Simply choose a plan from our website and complete the checkout process. You’ll be able to submit your task immediately. You can send us a request by email 24/7 and by chat or phone during business hours.
What are your hours and response time?
We strive to complete all tasks within 8 business hours but it usually happens MUCH faster. Our business hours are currently Monday through Friday, 7am-5pm ET but we hope to be 24/7 as soon as possible.
Where is your support team located?
All of our Happiness Engineers are currently located in the US and are full-time employees.
What experience do you have?
GoWP has been operating for over two years and is a leader in the WordPress support industry. Before deciding to focus exclusively on WordPress support, we built hundreds of websites over the course of a decade – most of them in WordPress. We’ve built themes and plugins from scratch and know WordPress inside and out.
How do our clients send you support requests?
By email, using an email address that you choose. We provision a mailbox for you in our helpdesk system that is configured to send and receive email using one of your own email addresses, eg. firstname.lastname@example.org. You configure this email address to forward automatically to an email address unique to your mailbox, which we’ll provide.
What is the on-boarding process for new sites?
When you signup or add additional sites to your account, you’ll fill out a form to provide both WP admin and FTP credentials for each site. When we received this information, one of our happiness engineers will log into the site to install our plugins (2), connect the site to our remote maintenance system, perform a manual test of the remote backup process, install a file to facilitate the daily server-side security scans, and manually perform any outstanding core/plugin updates.
Do you offer an Affiliate Program?
YES! If you’d like to refer your customers or contacts to GoWP, simply register as an affiliate partner and send them your personalized referral link. If they sign-up, you’ll receive 15% of the lifetime revenue for each referral. Visit our Affiliate Program page for more information.
I'm interested but have more questions. Who can help me?
Use the chat widget in the bottom right to chat with us or leave a message. We’ll be happy to talk with you!