WHITE LABEL MAINTENANCE AND SUPPORT
White label service is our speciality and it's included in every plan.
We were the first maintenance and support company to provide a white label service and we know it’s important.
Our WordPress experts work as an extension of your team and they treat each request as if it were their name on the line.
Your clients will receive exceptional care and they’ll have your agency to thank for it!
How white label support works:
We create a mailbox in our help desk system
Part of the onboarding process is setting up your white label support email in our help desk system. (firstname.lastname@example.org, for example.)
You’ll have the option to be copied into every conversation between your clients and our happiness engineers, if you want. You can also create your own custom signature.
Our team becomes your team
All messages sent to your support email address will be forwarded to the support mailbox on our side.
Support requests from your clients will be received by our happiness engineers and they’ll reply using your branded email address.
Distribute your support email address to clients
Let your clients know they have access to unlimited 24/7 WordPress support and to send all content edits and small task requests to your support email address.
Our happiness engineers will respond directly under your branded email and resolve the issue ASAP.
Relax and know your clients are being taken care of
We measure our success by the happiness of our customers. It’s our goal to make sure your clients aren’t only satisfied with the support but that they’re happy because of it.
And they’ll have your agency to thank for the exceptional care and attention!
Showcase your value with our white label
Our custom-built maintenance dashboard plugin gives your clients full visibility of all the maintenance tasks being performed daily on their site. Which, under your agency’s branding will showcase what an incredible value you’re providing.